The New United – Continental Airline Pet Policy

I am posting here directly from YucatanLiving.com,  this is really big, and devastating info if you fly in and out of Mexico with your pets – 

The New United – Continental Airline Pet PolicyNew Airline Pet Policy

This week, a Yolisto member received a call from a representative of United Airlines, informing her that she was being refunded the fee for bringing her two cats back to Yucatan with her at the end of the summer. She could, however, fly them as cargo for twice the price; but that wouldn’t work either because of her short layover versus the three hours in advance that the cats would have to be at the cargo area prior to being loaded. She was told that this “No Pets in the Cabin” policy is industry-wide and is in response to a new directive by the Mexican Government. Yolisto members waited anxiously as she called other airlines.
Westjet, Air Canada and American Airlines all said they have heard of no such directive from the Mexican Government. Since United only sent a one-line directive, written in Spanish, Yolisto members went on the hunt for the original Mexican Government document and found it. It is not new. It is a policy change from 2007. It states that on domestic flights within Mexico, only guide dogs will be allowed in the cabin. However, on international flights, small pets will still be allowed to travel in the cabin with their owners so long as they are registered with the airline and have up-to-date health papers. At this point, Yolisto members began finding people around the world who have been seriously impacted by this issue. Many are members of the American Armed Forces and employees of American government offices in other nations. They were asked to move their families (which include pets) abroad while they serve their country and are now facing huge fees to bring those pets home again. No one knows why United-Continental has instituted such a policy, nor why they blamed it on the Mexican government when, clearly, there is no such Mexican directive.
However, when emails to the president of the airline were diverted to the Cargo Department, Yolisto members found the physical address of the president of the airline and are writing to remind him of his company’s claim that it conducts business in an ethical manner. In the meantime, Yolisto members gathered the names of airlines that do accept pets, along with the names of hotels in Cancun that accept pets and the name of a car rental agency that will allow pets to be driven from Cancun to Merida. If you would like to follow this story as it develops over the summer, or if you would like to write a letter and need the address of the president of the company, we invite you to follow the Yolisto thread entitled: Pets Coming to Mexico? New Changes!
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About Debi in Merida

I moved from Colorado Springs, Colorado USA to Merida, Yucatan, MX in January 2006. I love to read, garden, travel, and hang out with friends.
This entry was posted in The New United – Continental Airline Pet Policy, yolisto.com, yucatanliving.com. Bookmark the permalink.

15 Responses to The New United – Continental Airline Pet Policy

  1. Sorry, No I don't have the documents. I was reposting this info to try to help those travelling, either way, with their pets so that at the last minute they wouldn't be stressed or stranded. Some people, I have heard may even abandon an animal here due to this new rule…

    Debi

  2. Anonymous says:

    Not in the least bit…of course you realize…that I am on the bottom of the food chain in a major corporation…LOL!! I'll “try” a few phone calls!

    Dany

  3. Dany,

    Have you seen the actual Mexican document and/or request that this take place? The Mexico City airport continues to publicize that pets are permitted in the cabin on International flights.

    Mexican regulations (and Columbia's and …. most of Latin America) have long prohibited small pets in the cabin *within* the country, but not on International flights.

    It seems the director of the Queretaro airport recently sent a letter to a United lawyer containing regulations dating from 1950, 2004, and 2007, but failed to make the distinction about INTERNATIONAL flights having different regs.

    Why United (and perhaps now Delta) would be taking their cues from the Queretaro airport director and not relying upon the official word of SCT is strange.

    United refuses to release any documentation regarding the “new rule” and other airlines continue to allow passengers to fly into Mexico with a few small pets in the cabin, under the seats.

    If you could provide Delta's documentation – and Mexican source – that would help clear this up significantly.

    Do you mind doing so?

  4. Anonymous says:

    My husband and I have a house in Chuburna.I am also a 35 yr. Flight Attendant for Delta Airlines. We also recieved a directive stating NO Pets in the cabin.It was also stated as a Mexican Govt. policy. I made several phone calls…and was STILL tols this was not an airline choice.

    Dany Ream

  5. Well unsigned and anonymous I am sorry about your bad experience.

  6. I do feel bad for those who will affected by this, especially the animals.

  7. I have no experience with United so it will be interesting when next I fly.

  8. I'm with you! Their justifications are completely bogus!

  9. Anonymous says:

    Bad news for some, good news for others. I once had to sit next to a yippy little mutt that had defecated all over her cage shortly after take off.

    I support United's Pet Policy.

  10. This is bad news, although we would not even be able to fly our dogs via cargo (not that I ever would), as United will not accept our breed. This is why we so desperately want the Tampa ferry to materialize. Otherwise, our only option is to drive.

  11. Barry says:

    Having lived in the Denver area for many years I'm very familiar with United Airlines. They are always at the bottom in customer service. The flight crews and ticket agents are almost always surly. It must be terrible to be an employee of this company. Now that United has the Merida route, the service will continue to deteriorate until we all are going to Cancun to catch a plane.

  12. Barry says:

    Having lived in the Denver area for many years I'm very familiar with United Airlines. They are always at the bottom in customer service. The flight crews and ticket agents are almost always surly. It must be terrible to be an employee of this company. Now that United has the Merida route, the service will continue to deteriorate until we all are going to Cancun to catch a plane.

  13. Lane Gallagher says:

    That really sucks, United! I hope enough people will be willing to go to Cancun to give your airline the boycott it richly deserves. You claim to be so poor you can scarcely afford a peanut for your esteemed passengers. A little blanket or pillow…those days are gone. Now you plan to make traveling with you even more difficult by making our pets needlessly uncomfortable. Perhaps you have underestimated people with their pets.
    Blaming the Mexican government just adds to your creepiness.

  14. unfortunately they have a near monopoly for travel in and out of merida from the states.
    but they really should be held accountable; first for not honoring contracts, and then for placing blame for their decision where it doesn't beong.

  15. adele says:

    we should post this on facebook as a petition and boycott of the airlines

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