I can hear you but I can’t understand you! WHY? We’re speaking the same language!

Our hot water heater went out a about a month ago!  We thought it was under warranty as it is only 3 years old.  However, this one was a replacement for one that went out about 3 years ago and it WAS under warranty.

Apparently the warranties are for YOU to have a FUNCTIONING water heater, not for the water heater itself.  Our warranty was 4 years, and this one failed outside of that 4 year time frame.  Ni Modos!

Anyway, we’ve been managing, just barely for me with the water from the cistern.  Our cistern is underground so the water is pretty darn cool.  I rush through a shower, never standing fully under but dashing in and out – and nothing has been shaved in a while – I need me some hot water!

This morning Tom went and bought a new calentador de agua.  Now this is where the point of this story comes in.

We need an installer, a plumber.

Our homeowners insurance apparently will pay the first 500pesos on any household emergency such as the water heater springing an irreparable leak.

So I called the 01-800 number and engaged in a conversation that got me frustrated to the point of wanting to throw the phone.  I do OK with my Spanish, even on the phone I do OK.  I could not understand this woman, and she could not understand me.  I don’t know where this call center was but I don’t think she was speaking Spanish.

Later I called our regular plumber, just to get a price for installation, for comparison, now he and I understood each other throughout the entire conversation, even to the point of inquiring after life, family, and home.

What the Heck is up with that? We’re speaking the same language.  Why can’t we understand each other?


About Debi in Merida

I moved from Colorado Springs, Colorado USA to Merida, Yucatan, MX in January 2006. I love to read, garden, travel, and hang out with friends.
This entry was posted in Everyday Life, speaking spanish. Bookmark the permalink.

6 Responses to I can hear you but I can’t understand you! WHY? We’re speaking the same language!

  1. I think all the call centers are now in India…some new international law. No wonder you couldn't understand. 🙂

  2. Debbie says:

    I empathize with your frustration over sorting out problems over the phone. I don't know why it can be so hard, except that I guess face-to-face we have visual cues as well. Glad it worked out. Cold showers are not fun, even in a hot place.

  3. I don't know where the call center is, but probably only as far as DF. It's all about pronunciation and dialect.


  4. Indeed they are easy to install, especially when the replacement is the same as the old, all the tubes and connection line right up. In order for the warranty to be valid, at least here, the item must be installed by a professional, with a factura and an RFC. So for 250 peso, it was installed, our 5 year warranty is secure, AND he hauled the old one away to be torn apart and resold.
    Good Deal all around!

  5. Calypso says:

    Water heaters are a snap to put in – just change out a couple water pipe connections and connect a gas line – done. Why call anyone?

  6. Steve Cotton says:

    I had a similar experience in the tidewater of North Carolina. I was providing legal advice — or trying to provide legal advice. I could not understand a single word in English that most of my clients were speaking. We could have been speaking two completely different languages. Was the call center in Kinston?

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