When we moved here, February 2006, and after we moved in to our rental apartment, we contracted with cablemas for service. Cablemas offers video, aka tv, internet, and telephone services, In an array of packaging options. We only wanted internet, we didn’t own a tv, but that wasn’t an option. Well with what we knew, it wasn’t an option.
I seem to remember a struggle getting them to come out and install the cables and do the set up.
For the 9+ months we lived in the rental service was pretty good. We had internet when we needed it, and we even went out and bought a small tv, although we rarely used it, except to listen to cablemas’ music channels.
Then once we found our house, ok, then it was a wreck, we had the tubes run in the walls for the cables so we’d be all set up for the transition. That one went smoothly, although I think the contractor set that up.
Well here it is 8+ years in this house and I’ve decided to move the tv and wireless modem to a different room. I am rearranging the way we use the space to better suit our needs.
I called cablemas, or as many people here call them, cablemenos on 30 March. It has been a daily test of wills since then, and they are winning. Although I have a better handle on my frustration, annoyance, angst, incredulousness, and anger now than I did during the first week.
I still call nearly everyday to report that no technician has shown up to do the work, although I no longer try to make a point about it, I just tell them. And each time the customer service agent, yes, I am smirking as I key that in, assures me they will come mañana, en la mañana.
Anyway, I started researching a new cable provider, Izzi. Well Guess What – Apparently, since cablemas currently works nationwide under several names: cablemas, cablevision, cable de mexico, and who knows how many others. They have decided to consolidate all the different entities under one name – Izzi, or is it IZZI, or is it iZZi? quien sabe?
Since likely nothing would change with regards to customer service what would be the point of changing providers? Lots of people suggest we switch to Telmex, and satellite, but my what a hassle. We actually receive good service with the product. It is just getting service, when you need service. And yes, we could pay someone else to run the new lines, but we’d still need cablemas to come hook them in. Besides, I want them to do it, no chance they can blame us for any failure.
I have documented each call and failed service since 30 March, and included dates, times, service agent spoken with, and general recap of the service. I created a spreadsheet, or table, with the account in english alongside the same account in spanish. I will be taking this to PROFECO. In fact I submitted the complaint online, but want to follow up.
PROFECO by the way stands for PROCURADURÍA FEDERAL DEL CONSUMIDOR. Here is their Mission Statement –
Protect and promote Consumer’s rights, ensuring the equity in trade relationships that strengthen a culture of responsible consumption and access to better market conditions for products and services, ensuring reliability, lawfulness and legal certainty with the regulatory framework of Human Rights for consumers.
translated of course!
So whilst researching izzi this morning, I notice that you can not even access packaging information about cablemas anymore, I wanted to do a comparison between the two.
AND whilst perusing my cablemas bill which conveniently just arrived this morning, I noticed no information of any sort with regards to izzi, or a change. However, whilst perusing their web page I did notice a promo. Now if cablemas offers any promos or discounts it is up to you to go in and request the promo. Another one of those hmmmmmmmm moments.
Well my gosh what interesting times, eh?
It’s nearly 1pm, and the tech was to be here between 8:30 and 2, think he’ll make it? Nah, me neither?
Now, do I want to go to cablemas and try and get in on this promo, sometimes things are just too much to deal with!
Stay tuned for more exciting adventures of living in Merida!